- - - NOTICE - - - 

Friday October 25th from 5 pm to Midnight
Gonzales' system for online bill payments will be off-line for an upgrade

Pay Your Utility Bill OnlinePague factura por internet

Utility Payment Options 

  • Online Utility Payments
  • In person at City Hall during normal business hours, at 147 Fourth St. 
  • Dropped off at payment drop boxes  
    • City Hall, 147 Fourth St, near the front door 
    • Gonzales Shopping Center, 851 Fifth St, near Starbucks  
    • Post Office, 346 Belden St, near Fourth St 
  • On the phone at 675-5000 


Gonzales Online Utility Payment Tutorial 

  1. Access the Utility Bill Payment Web Site 

  1. Create your User Account  

    • Requires a valid email address  

    • Requires password that you create (NOT viewable by administrators) 

    • A phone number is not required 

  2. Email registration will be sent to the listed email  

    • The email will contain a verification link  

    • This system will not work until this email link is clicked  

  3. Access the Utility Bill Payment Web Site 

  1. Under Utility Billing link you must add your utility billing account 

  2. The next time you log into "Utility Billing" your account will show  

    • Additional accounts can be added if desired  

    • Pay - Payment is an option for any listed account  

  3. Clicking the "Account Number" there are several options  

    • Account Detail - shows recent transactions and balance  

      • Make a Payment - This option takes you to credit card payment system  

    • Transaction History - search for payments and amount due by date 

    • Address Info - shows services included in the utility bill amount  

    • Account Info - shows account status as active or inactive  

    • Consumption - shows water usage for last 12 months compared to the previous year  

  4. Payments are immediately shown in Utility Billing system at City Hall  

  5. Customers can reset their own passwords by clicking "Password Recovery" at the login screen  

    • An Email will be sent to the registered email with a clickable link to reset password  

  6. Call 831-675-5000 for assistance or email.

How do I's